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1. Can Victims of Domestic Violence use the application portal?

Yes

2. Do I need a social security number to register or to open an account in the self service portal?

Yes, in order to register to use the self service portal you must have a social security number (SSN). If when you applied you did not have a Social Security Number you were assigned a unique NYCHA id number beginning with 999. Please call the CCC at (718) 707- 7771 to ask for your 9 digit NYCHA id number. Type this number in the SSN box.

3. Do I need a social security number to register to use the application portal?

Yes. You will need to enter your social security number (SSN) to register to use the application portal. If you do not have a SSN you can check the status of your application by calling the Customer Contact Center at (718) 707-7771, Mon – Fri, 8am - 5pm.

4. Does registering to use the portal guarantee me an apartment?

No. Registering to use the portal does not guarantee you an apartment. Not all applicants who apply for public housing will be reached for an eligibility interview or for an apartment.

5. How can I change my contact information in the portal?

Once you have registered, logged in, and reviewed your case information, you may click on the "update" buttons available in each section of your case and contact information. You may update selected information on your case and your mailing/home addresses and phone numbers. Please be sure to submit your changes using the submit button after you have typed your changes.

6. How can I unlock my account?

As a security measure, accounts automatically lock after three unsuccessful log-in attempts. You may obtain information related to your application by calling NYCHA’s Customer Contact Center at (718) 707-7771, Mon – Fri, 8am - 5pm.

7. How do I change my email address?

Once you have registered, logged in, and reviewed your case information, you may click on the "update" buttons available in the contact information. You may also click on the User Profile link and change your address. Changes made in either area will update your computer records. Please be sure to submit your changes using the submit button after you have typed your changes.

8. How do I change my portal password?

Once you have registered, logged in, you may also click on the User Profile link and change your password. You will be required to create a new password using the standards specified. Please be sure to submit your changes using the submit button after you have typed your changes.

9. How do I log in?

If you are an existing user, enter your User Name and your password and then click the Login button. If you haven’t created an account, please click the Register button and complete the registration process.

10. How do I register or create an account?

Click on the Register button and complete the registration form. It will require that you enter your last name, first name, date of birth, e-mail address, and social security number. The system will send you a registration confirmation E-mail which you will need to access the portal the first time. Only the person whose name was listed first on the application for Public Housing/Section 8 may register.

11. How do I update my phone number and email address?

All of your personal contact information can be found on the 'User Profile' page. After logging into the portal, click on the 'User Profile' link to navigate to the 'User Profile' page. Click on the 'Edit' button to change your home, cell, and work phone number(s). You will also be able to change your email address here. Please note that an email address is mandatory.

12. How do I upload documents on the portal?

There are several ways to upload documents to the portal. If you have a portable or desktop scanner at home, scan the documents, save a copy on your desktop or local drive, and upload to the portal. You can also use a smartphone (e.g. iPhone, Samsung Galaxy, Blackberry, etc.) or a tablet (i-Pad, Google Nexus, etc.) to take a picture of the document. You can easily send this picture to your email, save a copy to your desktop or local drive, and upload from there. Once you have logged into the portal, navigate to the ‘Upload Document’ page. Documents required to process your case will be listed under the ‘Waiting for Documents’ heading. Please be sure to disable your pop up blocker. Click on the ‘Upload’ button next to the corresponding document you wish to upload. A new window will pop up. Click on the ‘Choose File’ button to select the document you wish to upload, click on the ‘Upload’ button in the dialogue box, and select ‘Submit’. The document you uploaded will appear in the ‘Documents Received’ section at the bottom of the page. You can view the document by clicking on the ‘View/Print’ document link to ensure that the document has uploaded correctly.

13. I forgot my password. How can I reset my password?

Click on the "Forgot My Password" link. The system will ask you to enter certain verifying information and an e-mail address. Once you receive a temporary password via e-mail, you can log into the system and change your password.

14. I forgot my Username. How do I obtain my Username?

Click on the "Forgot My Username" link. The system will ask you to enter certain verifying information and an e-mail address. The system will then display your Username. Please retain it for the future.

15. I received the confirmation e-mail, now what?

Click on the one time use link in the e-mail provided, this will bring you directly to the registration page where you will receive a message confirming that you have completed the final step in the registration process.

16. If I am not citizen or have no ss # can I apply for housing?

You do not have to have a SSN or be a citizen of the United States to apply for housing, but at least one member of your family must be a United States citizen or a non-citizen with eligible immigration status.

17. If I am not currently employed or have not been employed in the last 12 months, do I still have to report other sources of income to NYCHA?

Yes. You must report the following sources of income to NYCHA: (1) Military Pay/Veteran’s Benefits; (2) Child Support/Alimony; (3) Self-Employment; (4) Worker’s Compensation; (5) Adoption/Foster Care; (6) Social Security/Supplemental Security Income (SSI); (7) Contributions; (8) Unemployment Insurance; (9) Public Assistance; (10) Pension/Annuity; and (11) Any other income source you may have. NYCHA will verify all sources of income while processing your Annual Recertification.

18. The page is not functioning. What should I do?

If you are experiencing issues with the portal, let us know by sending an email. Click on the Technical Support tab located on the left side of the screen. Enter your email address and provide a description of the issue you are experiencing. A NYCHA Technical Support staff member will respond to your inquiry in a timely manner. For assistance please contact the CCC Monday through Friday, 8:00 a.m. to 5:00 p.m., at (718) 707-7771.

19. What does the NYCHA tenant message mean?

The portal is available to public housing and Section 8 applicants or Section 8 tenants. The case listed in My Applications link that you are trying to view is not able to display since you are already a resident or tenant. In order to access your Section 8 tenant information you must use the S8 Voucher Holders link from the Logged In page. If you have any questions about your residency please contact your management office if you are a public housing resident or the Customer Contact Center if you are a Section 8 Voucher Holder with Leased Housing.

20. What if didn’t get the registration confirmation e-mail?

Please check your Spam or Junk folder in your e-mail system in case the confirmation e-mail was placed there in error. If you still haven’t received the confirmation e-mail, at the Welcome page click the Registration/Login issues and complete the required information. A new registration confirmation e-mail will be sent.

21. What information I can retrieve from the application portal?

You can obtain basic information about your Public Housing and/or Section 8 application. There are three application stages: preliminary, eligibility and certification. You can also see information about your application date, address and phone number.

22. What information I can retrieve from the self service portal?

You can obtain basic information about your Public Housing and/or Section 8 application. There are three application stages: preliminary, eligibility and certification. You can also see information about your application date, address and phone number. You will now be able to view and upload documents that have been sent to you as well as those which have been received and require review. You can also complete specific forms online.

23. What internet browsers are supported by the application portal?

Mozilla Firefox version 1.5 and above, including the latest released; Internet Explorer 6, 7 and 8, Safari 4.0; Google Chrome 1.0 and above, including the latest released; and Netscape all versions.

24. What is Technical Support?

Mozilla Firefox version 1.5 and above, including the latest released; Internet Explorer 6, 7 and 8, Safari 4.0; Google Chrome 1.0 and above, including the latest released; and Netscape all versions.

25. What operating systems are supported by the application portal?

Microsoft Windows 7, Microsoft Windows XP SP2, Microsoft Vista, Microsoft Windows 2000 with SP 4 or above, Apple Mac OS X 10.4.3 Client, Novell SUSE Linux Desktop 9, Red Hat Linux 4 Desktop Workstation, and Oracle Enterprise Linux 4.

26. What should I do if I see an error on my application and need to update my information?

Once you have registered, logged in, and reviewed your case information, you may click on the “update” buttons available in each section of your case and contact information. You may update selected information on your case such as your mailing/home addresses and phone numbers. Please be sure to submit your changes using the submit button after you have typed your changes. If the information you need to change is not available through the portal, please contact the NYCHA’s Customer Contact Center at (718) 707-7771, Mon – Fri, 8am - 5pm to update your application information or you may fill out a new public housing application if you are in the Preliminary stage. By filling out a new application you won’t lose your original place on the preliminary waiting list, you’ll just be updating your information .

27. When do I add document & when do I upload a document?

Uploading a document is for those specific NYCHA forms and documents requested by NYCHA. These forms and documents will be listed in the My Documents view with a status of Pending Response. Forms and documents with a Pending Response status will have the “Expected date” populated to notify you when the document is expected by NYCHA. You should only use the Add Additional Documents feature for additional documents that are optional and may not be necessarily required.

28. Where can I find the voucher number ?

All account information, including your voucher number, can be found on the 'Section 8 Tenant and Apartment Inspection' page. After logging into the portal, go to the Service & Support section. Click on the 'Section 8 Voucher Holders' link to navigate to the 'Section 8 Voucher Holders' page. Click on the ‘Voucher/Case Number' link to navigate to the 'Section 8 Tenant and Apartment Inspection' page where you can view your account information.

29. Where can I look up for my account information ?

After logging into application go to Service & Support Click Section 8 Voucher Holders link, system will navigate to the Section 8 Voucher Holders Page where you can view the Voucher/Case number link. Click link and system will navigate to the Section 8 Tenant and Apartment Inspection page where you can view your account information.

30. Where can I see all my Service Requests ?

After logging into application go to Service & Support Click Section 8 Voucher Holders link, system will navigate to the Section 8 Voucher Holders Page where you can view the Voucher/Case number link. Click the link and system will navigate to the Section 8 Tenant and Apartment Inspection page, in the page you will see a tab called 'Service Requests' click the tab to view the Section 8 Tenant and Service Request page.

31. Who should register to use the application portal?

The head of household or the first name that appeared on the application is the only person who can register to use the application portal.